A little help for a smoother shopping experience. Find answers about shipping, tracking, and returns below.
Shipping & Delivery
Where do you ship?
We currently ship to the United States. Please enter your delivery address at checkout to confirm availability.
How much does shipping cost?
Standard shipping costs $2.99.
Enjoy free standard shipping on orders of $70 or more. Eligibility is based on your merchandise subtotal after discounts, before shipping and taxes.
When will my order arrive?
Orders are typically processed within 2 business days after payment confirmation, excluding holidays.
After dispatch, standard shipping typically takes 15–30 business days. Processing time is separate from shipping time.
Delivery times are estimates and may vary due to carrier delays, holidays, or other circumstances. For more details, please see our Shipping Policy.
Orders & Tracking
How can I track my order?
Once your order has shipped, we’ll email you shipping confirmation and tracking information when available.
You can also use the order status link in your confirmation email.
If you can’t find your confirmation email, please check your spam or junk folder, or contact us at support@shopzellora.com.
What should I do if my order hasn’t arrived?
If your order is taking longer than the estimated delivery window, please email support@shopzellora.com with your order number.
We’ll help check the shipping status and advise you on the next steps.
Returns & Order Issues
Can I return an item?
You may request a return within 30 days of delivery, subject to item eligibility and our Refund Policy.
Where returns are accepted, items must be unworn or unused, with tags and original packaging, or as otherwise stated in your return instructions. Your refund may be reduced if the item has been used, damaged, or handled more than necessary.
Start your return request by logging into your account. If approved, we will provide instructions on how and where to return your package. Items sent back without first requesting a return will not be accepted.
Who arranges return shipping?
You are responsible for arranging return shipping. Please request a return first and follow the instructions provided after approval. For questions about your return, contact support@shopzellora.com.
Please see our Refund Policy for the full terms. This does not limit your rights under applicable consumer protection laws.
What if my item arrives damaged or I receive the wrong item?
Please inspect your order when it arrives and contact us immediately if an item is defective, damaged, or incorrect.
Email support@shopzellora.com with your order number and a brief description of the issue. Clear photos of the item and packaging will help us review it. Please contact us before returning anything.
Still Need Help?
We’re here to help with questions about your order.
Email support@shopzellora.com or visit our Contact page. If your question concerns an existing order, please include your order number so we can assist you more easily.